Frequently Asked Questions

Find answers and general information quickly about us and loans

What does CAPISENSE do?
The basic requirements for a CAPISENSE loan?
How much can I borrow?
If you are a new client with CAPISENSE you can request anything between R500 and R2000. If you are an existing client you may qualify for a loan up to 3 months and up to R5000. The amount that you will qualify for will be based on the affordability analysis and credit rating that will be done each time you apply for a loan with CAPISENSE.
What is the cost of a CAPISENSE loans?
With our EASY-TO-USE sliders you can immediately see what the cost of the loan will be. We charge the minimum amounts prescribed by the NCR. Interest is charged on a daily basis, thus the shorter the period you borrow, the less the cost will be. We also charge extra fees to cover our expenses and services, but these extra fees will off course be included in your payment. Our cost are thus transparent with no hidden surprises.
Will CAPISENSE do a credit check on me?
According to law, as determined by the NCR (National Credit Regulator), we are forced to do a credit check with each loan application. This is not something to be scared of because it is soothing to know that you have a clean record. If your credit rating is less-than-perfect it also might not exclude you from borrowing, based on how serious it is.
Can I apply if I have a less-than-perfect credit rating?
Yes, but we might request additional documentation. Less-than-perfect credit will not prevent you from qualifying. We may be able to provide you with a convenient option that fits your needs, even if you have been turned down by other lenders in the past.
What if I am under Debt Review or Administration?
We are not allowed to provide you with a loan if you are, or planning to go, under Debt Review or if you are under Administration and we will absolutely not give you a loan under any of these circumstances. If you apply for administration or debt review after taking a loan with us and before repaying us it will constitute fraud against us and are we allowed to make a case of fraud against you with the SAPS. If you are financially stressed we recommend that you seek professional assistance with Debt Councillors.
What personal information does CAPISENSE need from me?
We need your name (as reflected on your ID), addresses and phone numbers. We also need your income (as reflected on your payslip) and your employer's details. We also need your bank account details. We need this as part of our identification, payment and collections processes. You should always make sure that the information you give us is accurate and honest. If any of these details change like your cell phone number for example you should immediately inform us of the new number. For the use of your personal details please read our Privacy Policy.
Do I need a bank account?
Yes, we need an active bank account in your name to transfer funds into and to collect repayment from.
What if I change my bank account?
You must inform us immediately and supply us with the new bank account details. Should your debit order not be honoured, this will affect your credit record with CAPISENSE and therefore affect your ability to apply for loans or credit with CAPISENSE and other institutions in the future.
Do I need to be employed?
Yes, you need to earn a salary and not be self-employed or retired.
Can I apply for a loan jointly with my spouse?
No, we unfortunately only look at one or the other but not together. If you are married in Community of Property, you will need your spouses' approval.
Can I borrow again after my first loan?
Yes of course, you can borrow as often as possible, but you are not permitted to borrow more than once in the same month . We will apply the same processes as with your first loan.
Is CAPISENSE a member of, or registered with financial regulating institutions?
Yes, we are a member of Micro Finance South Africa (MFSA) (www.mfsa.net). We are also registered as a credit provider with the National Credit Regulator (NCR) (www.ncr.org.za).